Hi,

Technical Support - Tier 2

About

Background

Dedicated individual that has more than 3 years of experience in Web Development, particularly in Technical Support and Customer Service. Highly organized, with a keen attention to details and an effective team player. Adaptive to change while maintaining efficiency and accuracy on my level of work that ensures customer requirements are met.

Skills

  • Proficient in Google and Microsoft Tools
  • Knowledgeable in Cloud, Linux, Virtualizations
  • Web Development (WordPress)
  • Innovative
  • Leadership
  • Service-focused
  • Excellent communicator
  • Strong Decision maker
  • Critical Thinking
  • Strategic-relationship and partnership-building skills

Work Experiences

Technical Support Engineer - Elementor

(February 2018 – Present)

  • Provides Technical Support regarding installations, errors, layout issues, custom CSS, and plugin conflicts
  • Organize and report bugs, feature requests, and conflicts via Monday.com
  • Assist teammates with customer’s concerns and solutions

Web Developer

(Jan. 2016 – January 2018)

  • Develop project concepts and maintain optimal workflow
  • Complete detailed programming and development tasks for frontend public and internal websites as well as back end server codes
  • Manage project timeline
  • Carry out quality assurance tests to discover errors and optimize usability
  • Contact clients to obtain desired information and discuss design options
  • Manage website design and content

Game Developer - Freelance

(May 2016 – November 2017)

  • Ensure stability and performance of the game using C++
  • Designing, testing and implementing game features and live events
  • Manage and cooperate with designers, co-developers and testers to bring suggestions from an idea to a released feature
  • Sync item database and client files using database editor, text, YAML , textures, sprites, and lua files

Technical Support Representative

(July 2015 – Jan. 2016)

  • Assist customers regarding DSL issues or concerns
  • Provides Technical support for on-site Engineers regarding DSL installations
  • Manage Project installations
  • Coordinates with Project Managers